Minimize your customer complaints.

Easy registration and efficient handling of your customer complaints is a very effective method of remedying and preventing complaints in the future. By minimizing your customer complaints, you will find that it not only benefits customer retention, but increases your bottom line.

This module contains the following functions:

  • Easy creation of customer complaints from your PC, tablet, and mobile device with automatic assignment of complaint number
    – Export/email complaint report back to the customer
  • List of open and closed customer complaints
    – includes quick search, column customization, grouping, and detailed search. You can save your customized lists for later use.
    – all lists can be exported to Excel, CSV, or XML
  • Case card with complaint type, order numbers, problem description, here-and-now solution, root-cause examination, risk analysis for repetition, preventive actions, pictures, documents and direct creation of improvement proposals if necessary
  • Generation of complaint report
  • Assignment of Responsible Complaint Processor
  • Tracking customer complaint processing time
  • Drill-down diagrams for rapid analysis of complaint cases for efficient optimization of products, services, and processes so that complaint cases can be gradually reduced to a minimum

Get a 4-week free demo account

Wismatix QMS is an online quality management system (eQMS) available on your favorite platform through your preferred web browser. The system is fast and easy to use on a daily basis, and you get access to a very efficient analytical tool that helps you get the most out of your registration and improvement efforts.

Wismatix QMS contains all the features you need to run your management system as efficiently as possible.

The system supports multiple standards within quality management, environment management, food safety, IT security, and medical devices, e.g.:

  • Quality management standards and regulations – ISO 9001, ISO 13485, MDSAP hereunder FDA 21 CFR Part 820
  • Environmental management standards – ISO 14001, ISO 45001
  • IT security management standards ISO 27001, FDA Title 21 CFR Part 11

Get your own hands-on experience with a FREE Demo account. – If you’re serious about simplifying and boosting your Quality Management System, then go ahead and sign up now, no strings attached!

With a free demo account, you can get your own hands-on experience in our sandbox environment for a whole 4-week period.

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