Minimize your customer complaints.
Easy registration and efficient handling of your customer complaints is a very effective method of remedying and preventing these in the future. By minimizing your customer complaints, you will find that it not only benefits with customer retention, but increases your bottom line.
This module contains the following functions:
- Easy creation of customer complaints from both PC, tablet and mobile, with automatic assignment of complaint number
– Export/email complaint report back to the customer
- List of open and closed customer complaints
– includes quicksearch, column customization, grouping, and detailed search. You can save your customized lists for later use.
– all lists can be exported to Excel, CSV, or XML
- Case card with complaint type, order numbers, problem description, here-and-now solution, root-cause examination, risk analysis for repetition, preventive actions, pictures, documents and direct creation of improvement proposals if necessary
- Generation of complaint report
- Assignment of Responsible Complaint Processor
- Tracking customer complaint processing time
- Drill-down diagrams for rapid analysis of complaints cases for efficient optimization of products, services, and processes so that complaints cases can be gradually be reduced to a minimum