Effective management of your RMAs (Return Merchandise Authorizations).

Get full control of your return cases, return times as well as forwarding to any subcontractors. Record your own and your suppliers’ return times.

This modules contains the following functions:

  • Creating RMA cases with automatic assignment of RMA numbers
    – Export/email RMA reports back to the customer
  • List of open and closed RMA cases
    – both with the quick search field, column customization, grouping, and detailed search. You can save your customized lists for later use.
    – all lists can be exported to Excel, CSV, or XML
  • Case card with the defect type, defect description, product info, serial numbers, warranty, pictures, documents, work that have been done, supplier resubmissions and customer returns and case notes
  • Generation of RMA report
  • Tracking the supplier’s return times as well as the customer’s total return time.
  • Drill-down charts for efficient analysis of RMA cases for effective optimization of products, services, and processes so that RMA cases can be gradually reduced to a minimum