Help your suppliers get better and minimize supplier complaints, defects, and deviations.

Minimize supplier errors by quickly registering and informing your suppliers about their delivery problems. Follow up on them and make sure they identify and do something about the root-cause, to optimize future deliveries.

This module contains the following functions:

  • Easy registration of supplier complaints from both PC, tablet and mobile, with automatic assignment of case number
    – Export/email complaint report back to the supplier, for quick remediation and preventative action
  • Lists of open and closed complaint cases
    – Includes quick-search, column customization, grouping, and detailed search. You can save your customized lists for later use
    – all lists can be exported to Excel, CSV, or XML
  • Case card with defect type, order numbers, problem description, here-and-now solution, root-cause examination, risk analysis for repetition, preventive actions, pictures, documents and immediate creation of improvement proposals in collaboration with the supplier if necessary
  • Assignment of responsible caseworker
  • Tracking the processing time of the case.
  • Drill-down charts for quick analysis of supplier complaints to effectively improve supplier’s ability/performance so that supplier complaints can be gradually be reduced to a minimum
Wismatix QMS - Supplier Complaints - Open Supplier Complaints
Wismatix QMS - Supplier Complaints - Edit Supplier Complaint
Wismatix QMS - Supplier Complaints - Closed Supplier Complaints
Wismatix QMS - Supplier Complaints - Chart
Wismatix QMS - Supplier Complaints - Add Supplier Complaint

Get a 4-week free demo account

Wismatix QMS is an online quality management system (eQMS) available on your favorite platform through your preferred web browser. The system is fast and easy to use on a daily basis, and you get access to a very efficient analytical tool that helps you get the most out of your registration and improvement efforts.

Wismatix QMS contains all the features you need to run your management system as efficiently as possible.

The system supports multiple standards within quality management, environment management, food safety, IT security, and medical devices, e.g.:

  • Quality management standards and regulations – ISO 9001, ISO 13485, MDSAP hereunder FDA 21 CFR Part 820
  • Environmental management standards – ISO 14001, ISO 45001
  • IT security management standards ISO 27001, FDA Title 21 CFR Part 11

Get your own hands-on experience with a FREE Demo account. – If you’re serious about simplifying and improving your Quality Management System, sign up now, no strings attached!

With a free demo account, you can get your own hands-on experience in our sandbox environment for a whole 4-week period.

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