Minimize supplier errors by quickly registering and informing your suppliers about their delivery problems. Follow up on them and make sure they identify and do something about the root-cause, to optimize future deliveries.

This module contains the following functions:

• Easy registration of supplier complaints from both PC, tablet and mobile, with automatic assignment of case number
  – Export/email complaint report back to the supplier, for quick remediation and preventative action
• Lists of open and closed complaint cases
  – Includes quick-search, column customization, grouping, and detailed search. You can save your customized lists for later use
  – all lists can be exported to Excel, CSV, or XML
• Case card with defect type, order numbers, problem description, here-and-now solution, root-cause examination, risk analysis for repetition, preventive actions, pictures, documents and immediate creation of improvement proposals in collaboration with the supplier if necessary
• Assignment of responsible caseworker
• Tracking the processing time of the case.
• Drill-down charts for quick analysis of supplier complaints to effectively improve supplier’s ability/performance so that supplier complaints can be gradually be reduced to a minimum