What is a Process Map, and how to make one using Diagrams.net

As part of our series on quality management tools, we will talk about process maps and how to create them using the tool diagrams.net.

What is a Process Map?

A process map is a visual representation of a business process that shows the steps involved and the order in which they occur. It’s an important tool for quality management, as it helps to identify inefficiencies, bottlenecks, and areas for improvement in a process.

Process maps are used in various industries, including manufacturing, healthcare, finance, etc. Depending on the mapped process, they can be as simple or as complex as needed.

How to Make a Process Map Using Diagrams.net

When creating a process map, it’s important to choose the right flowchart shapes to represent the different activities in the process.

You can use rectangles to represent a task or activity and diamonds to represent a decision point or branching. To show the flow of the process, you use arrows and connectors from one activity to another. When starting and ending the process, you should use circles or ovals.

In addition to these basic shapes, you might use other flowchart shapes to represent specific types of activities. You could, for example, use a parallelogram to represent input or output in the process, while a trapezoid can represent a delay or waiting period. Using a hexagon shape, you can also illustrate a storage or inventory point in the process.

When creating a process map, choosing the shapes that best represent the activities in your specific process is important. Using the right shapes will help to create a clear and easy-to-understand visual representation of the process.

Here’s how to use it to create a process map:

  1. Open diagrams.net and select “Flowchart” from the list of templates.
  2. Drag and drop shapes onto the canvas to represent the steps in the process. You can also add text, images, and connectors to help clarify the process.
  3. Use the “Format” toolbar to customize the appearance of your process map. You can change the color and style of shapes, add borders, and adjust the size and spacing of elements.
  4. Once you’re satisfied with your process map, you wanna save it to your computer by selecting ‘Device.’

We have provided you with a simple template to start with. You can right-click and download the image, then open it in Diagrams.net.

Process map template for Diagrams.net

Links to Diagrams.net and YouTube Channel

If you’re new to diagrams.net, you may want to check out their website and YouTube channel for more information on using the tool. Here are some helpful links:

On the diagrams.net/drawio-app.com website, you’ll find tutorials, documentation, and user forums to help you get started with creating process maps and other diagrams.

The diagrams.net YouTube channel is also a great resource for learning how to use the tool. They have a variety of video tutorials, ranging from basic introductions to more advanced features and techniques.


Process maps are an important tool for quality management, and diagrams.net makes it easy to create them. By following the steps outlined above, you’ll be able to create process maps that help to identify inefficiencies and improve your business processes. And with diagrams.net’s website and YouTube channel, you’ll have plenty of resources to help you get started.


Copyright notice:

diagrams.net is a trademark, and draw.io is a registered trademark of JGraph Ltd and draw.io AG. In addition, JGraph Ltd is a company registered in England, and draw.io AG is the company registered in Switzerland. Jointly, these companies develop and own the software, run the diagrams.net and draw.io sites, and own the diagrams.net and draw.io brands.

Read more about the diagrams.net open-source project.

Check out our other posts on quality management tools in the QA-tools category!