Help your suppliers get better and minimize supplier complaints, defects, and deviations.

Minimize supplier errors by quickly registering and informing your suppliers about their delivery problems. Follow up on them and make sure they identify and do something about the root-cause, to optimize future deliveries.

This module contains the following functions:

  • Easy registration of supplier complaints from both PC, tablet and mobile, with automatic assignment of case number
    – Export/email complaint report back to the supplier, for quick remediation and preventative action
  • Lists of open and closed complaint cases
    – Includes quick-search, column customization, grouping, and detailed search. You can save your customized lists for later use
    – all lists can be exported to Excel, CSV, or XML
  • Case card with defect type, order numbers, problem description, here-and-now solution, root-cause examination, risk analysis for repetition, preventive actions, pictures, documents and immediate creation of improvement proposals in collaboration with the supplier if necessary
  • Assignment of responsible caseworker
  • Tracking the processing time of the case.
  • Drill-down charts for quick analysis of supplier complaints to effectively improve supplier’s ability/performance so that supplier complaints can be gradually be reduced to a minimum