Get full control of your return cases, return times as well as forwarding to any subcontractors. Record your own and your suppliers’ return times.

This modules contains the following functions:

• Creating RMA cases with automatic assignment of RMA numbers
  – Export/email RMA reports back to the customer
• List of open and closed RMA cases
  – both with the quick search field, column customization, grouping, and detailed search. You can save your customized lists for later use.
  – all lists can be exported to Excel, CSV, or XML
• Case card with the defect type, defect description, product info, serial numbers, warranty, pictures, documents, work that have been done, supplier resubmissions and customer returns and case notes
• Generation of RMA report
• Tracking the supplier’s return times as well as the customer’s total return time.
• Drill-down charts for efficient analysis of RMA cases for effective optimization of products, services, and processes so that RMA cases can be gradually reduced to a minimum