Effective management of your RMAs (Return Merchandise Authorizations).

Get full control of your return cases, return times as well as forwarding to any subcontractors. Record your own and your suppliers’ return times.

This modules contains the following functions:

  • Creating RMA cases with automatic assignment of RMA numbers
    – Export/email RMA reports back to the customer
  • List of open and closed RMA cases
    – both with the quick search field, column customization, grouping, and detailed search. You can save your customized lists for later use.
    – all lists can be exported to Excel, CSV, or XML
  • Case card with the defect type, defect description, product info, serial numbers, warranty, pictures, documents, work that have been done, supplier resubmissions and customer returns and case notes
  • Generation of RMA report
  • Tracking the supplier’s return times as well as the customer’s total return time.
  • Drill-down charts for efficient analysis of RMA cases for effective optimization of products, services, and processes so that RMA cases can be gradually reduced to a minimum
Wismatix QMS - RMAs - Repair Time - Suppliers
Wismatix QMS - RMAs - List Open RMAs
Wismatix QMS - RMAs - Charts
Wismatix QMS - RMAs - List Closed RMAs
Wismatix QMS - RMAs - Edit RMA
Wismatix QMS - RMAs - Charts Pie
Wismatix QMS - RMAs - Add RMA

Get a 4-week free demo account

Wismatix QMS is an online quality management system (eQMS) available on your favorite platform through your preferred web browser. The system is fast and easy to use on a daily basis, and you get access to a very efficient analytical tool that helps you get the most out of your registration and improvement efforts.

Wismatix QMS contains all the features you need to run your management system as efficiently as possible.

The system supports multiple standards within quality management, environment management, food safety, IT security, and medical devices, e.g.:

  • Quality management standards and regulations – ISO 9001, ISO 13485, MDSAP hereunder FDA 21 CFR Part 820
  • Environmental management standards – ISO 14001, ISO 45001
  • IT security management standards ISO 27001, FDA Title 21 CFR Part 11

Get your own hands-on experience with a FREE Demo account. – If you’re serious about simplifying and boosting your Quality Management System, then go ahead and sign up now, no strings attached!

With a free demo account, you can get your own hands-on experience in our sandbox environment for a whole 4-week period.

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