Wismatix QMS Manager – RMA’s

//Wismatix QMS Manager – RMA’s
Wismatix QMS Manager – RMA’s2018-09-20T21:43:22+00:00

The RMA module provides you with an overview of your returns, repairs, etc.

  • Create an RMA case and email an RMA note to attach the physical return.
  • Keep track on incoming returns by status indications and summary lists.
  • Close the case and return it to the cústomer with information on work done.
  • Analyse repairs directly in the integrated statistic module and keep track on defect groups etc.
  • Keep track on your repair time from the customer’s point of view.
  • Measure the repair time to/from your suppliers.
  • Easy registration of new RMA’s
  • RMA pdf documentation to your customer.
  • List open RMA’s with status indications on how long they are in the process.
    – The process indicator lets you easily see how long an RMA has been on its way.
  • Manage shipments of RMA parts/subparts to and from you suppliers and se how fast your suppliers manage to return your RMA cases.
  • Track your RMA process time from your customers point of view.

In other words – Get complete control of your RMA cases, repair/replacement times, error descriptions, and repair information and much more.

Video presentation

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